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Who couldn’t use more free time in their day? Life is busy enough as it is. Between working a job, running errands, hitting the gym and taking care of the kids, it’s hard to find time for yourself. Whatever free time you do have, you probably don’t want to waste it sitting on hold with a thickly accented stranger trying to answer a question that isn’t going anywhere.

Let me explain.

If you purchase a vehicle from a buy-here-pay-here lot, over the course of the loan you will probably have some questions or special circumstances pop up that require customer assistance. And if you purchased from another buy-here-pay-here lot, chances are that they outsourced their customer service to a call center on the other side of the world. Why? Because it’s cheaper than hiring an American call center.

Ok, but what does that mean for me?

When you have only a little bit of time to answer a question or figure out an issue with your loan, you don’t want to have to deal with miscommunications due to a language barrier or insufficient knowledge about the problem. You often have to call, wait on hold, struggle to communicate your issue and understand their response. Plus you’re often disconnected, forcing you to call back and start over with the next person. And the cherry on top is when they ask you to complete a customer satisfaction survey.

It’s wasteful, slow and annoying.

The fact is nobody likes to call out of the country for customer support. When loan companies send all of their customer support calls to the other side of the planet just so they can save money on payroll, the cost ends up being paid for by the customers seeking support in the form of their frustration and their precious free time.

That’s not the case with us.

At Cincinnati Auto Credit, we respect our customers and their time by partnering with a local loan company. If you have a question or issue with your loan, you can expect quick, competent service. No language barriers to deal with, and no annoying customer surveys to follow.

It’s all just a part of our time-saving business model. When you shop with us, we start with figuring out how much car you can qualify for. That way, every option we show you is a real possibility. No more wasted Saturdays test driving vehicles out of your price range like the other guys.